Product was successfully added to your shopping cart.

Terms & Conditions

This page contains the terms and conditions on which we supply any of the Products  listed on our website Please read these Terms and Conditions carefully before ordering any products from Hazanah. You should understand that by ordering Products on this website, you agree to be bound by these Terms and Conditions.



 Article 1  - Definitions                                                                           

Article 2  - The Entrepreneur’s identity                                                       

Article 3  - Applicability                                                                                          

Article 4  - The offer                                                                                 

Article 5  - The contract                                                                                         

Article 6  - Right of withdrawal                                                        

Article 7  - Consumer’s obligations during the reflection period                                                    

Article 8  - Exercising the Consumer’s right of withdrawal and the costs                

Article 9  - Entrepreneur’s obligation in case of withdrawal

Article 10 - Exclusion of the right of withdrawal                 

Article 11 - The price                                                            

Article 12 - Performance of an agreement and extra Guarantee               

Article 13 - Delivery and execution                                             

Article 14 - Continuing performance contract: duration, termination and extension

Article 15 - Payment                                                                              

Article 16 - Complaints procedure                                               


Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  1. Additional agreement: an agreement in which the Consumer acquires products, digital content and/or services with respect to a distance agreement and these goods, digital content and/or services are delivered by the Entrepreneur or a third party on the basis of an arrangement between this   third party and the Entrepreneur; 
  2. Reflection period: the period during which the Consumer may use his right of withdrawal;
  3. Consumer: the natural person who does not act for purposes related to his/her commercial, trade, craft or professional activities;
  4. Day: calendar day;
  5. Digital content: data produced and delivered in digital form; 
  6. Continuing performance contract: a contract serving to deliver goods, services and/or digital content in a given period;
  7. Sustainable data carrier: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible.
  8. Right of withdrawal: the Consumer’s option not to proceed with the distance agreement within the cooling-off period;
  9. Entrepreneur: the natural of legal person who is a member of Stichting Webshop Keurmerk and who provides products, (access to) digital content and or services to Consumers at a distance;
  10. Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling products, digital content and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract;
  11. Standard form for withdrawal: the European standard form for withdrawal included in Appendix 1;
  12. Technology for distance communication: a means to be used for concluding an agreement without the Consumer and the Entrepreneur being together in the same place at the same time. 


Article 2 – The Entrepreneur’s identity

Company name: Hazanah

Business address: P.O. Box 260, 3454 ZM, The Netherlands

CET (Central European Time)

Email address:

Chamber of Commerce number: 58651128

VAT identification number: B193112115B01


If the Entrepreneur’s activity is subject to a relevant licensing regime: information about the supervising authority;

If the Entrepreneur practises a regulated profession:

−            the professional association or professional organisation of which he is a member;

−            the title of his profession, the place in the EU or in the European Economic Area where it is awarded;

−            a reference to the rules of professional practice which are applicable in the Netherlands and information about where and how these rules of professional  practice can be accessed.


Article 3 – Applicability

1.          These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.

2.          Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the Entrepreneur shall indicate in what way the General Terms and conditions can be inspected and that they will be sent free of charge if so requested, before the distant contract is concluded.  

3.          If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long- term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically and that they  will be sent to at the Consumer´s request free of charge, either via   electronic means or otherwise, before concluding the distance contract;

4.          In the event that specific product or service condition apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply accordingly, and in the event of contradictory terms and conditions, the Consumer may always appeal to the applicable provision that is most favourable to him/her.


Article 4 – The offer

1.          If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.

2.          The offer contains a full and accurate description of the products, digital content and/or services offered. The description is suitably detailed to enable the Consumer to assess the products, or services and/or digital content adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.

3.          All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.


Article 5 – The contract

1.          Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.

2.          If the Consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.

3.          If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organisational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.

4.          The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request supported by reasons, or to attach special terms to the implementation.

5.          Before delivering the product, the Entrepreneur shall send the following information along with the product, the service or the digital content in writing or in such manner that the Consumer can store it in an accessible manner on a long-term data carrier:               
              a. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact with any complaints;            
              b. the conditions on which and the manner in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal; 
              c. the information corresponding to existing after-sales services and guarantees;
              d. The price including all taxes of the product, service or digital content, where applicable the delivery costs and the way of payment, delivery or implementation of the distance contract;

              e. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time.

              f. the standard form for withdrawal if the Consumer has the right of withdrawal.

6.          In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.


Article 6 – Right of withdrawal

In case of products:

  1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days unless other stated in the product description. The Entrepreneur  may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s).
  2. The reflection period referred to in sub-clause 1 starts on the day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or
  3. if the Consumer ordered several products in the same order: the day on which the Consumer or a third party appointed by him received the last product. The Entrepreneur may refuse an order of several products with different delivery dates provided that he clearly informs the Consumer prior to the order process.
  4. in case the delivery of a product consists of several batches or parts: the day on which the Consumer or a third party appointed by him received the last batch or the last part.
  5. in case of an agreement about regular delivery of products during a given period: the day on which the Consumer or a third party appointed by him received the first product.


In case of services and digital content that is not delivered on a physical carrier:

  1. The Consumer can terminate an agreement for services or an agreement for delivery of digital content that is not delivered on a physical carrier without giving reasons during at least 14 days. The Entrepreneur may ask the Consumer about the reason for the withdrawal but cannot force him to state his reason(s).
  2. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement.


Article 7 – Consumer’s obligations during the time of reflection

  1. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.
  2. The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1.


Article 8 – Exercising the Consumer’s right of withdrawal and the costs

  1. If the Consumer exercises his right of withdrawal he shall notify the Entrepreneur unambiguously with the standard form for withdrawal within the period of reflection.
  2. The Consumer shall return the product or deliver it to (the authorized representative of) the Entrepreneur as soon as possible but within 14 days counting from the day following the notification referred to in sub-clause 1. This need not be done if the entrepreneur offered to collect the product  himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the period of reflection.
  3. The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by the Entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.
  5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer has to bear these costs or if the Entrepreneur pointed out that he will bear the costs himself, the Consumer need not pay the cost of returning the product.

6.      The Consumer does not bear any cost for the full or partial delivery of digital content not stored on a physical carrier if

  1. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection;
  2. he did not acknowledge to lose his right of withdrawal when giving consent; or
  3. the Entrepreneur failed to confirm the Consumer’s statement.
  4. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.


Article 9 – Entrepreneur’s obligations in case of withdrawal

  1. If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.
  2. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having   received the product or until the Consumer proved that he returned the product, whichever occurs first.
  3. The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
  4. If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.  


Article 10 - Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:

  1. Products or services with a price that is subject to fluctuations in the financial market on which the Entrepreneur has no influence and which may   occur within the period of withdrawal;
  2. Products purchased with discount during sale can not be refund. The consumer has the right to exchange the product and will receive a voucher which is valid for a limited time.
  3. Agreements that are concluded during a public auction. A public auction is defined as a selling method whereby the Entrepreneur offers products, digital content and/or services to the Consumer who is personally present or has the possibility to be personally present at the auction under the direction of an auctioneer and whereby the successful bidder is obliged to purchase the products, the digital content and/or the services.
  4. Services agreements, after full performance of the service, but only if

              a.          the performance started with the Consumer’s explicit prior consent; and

              b.          the Consumer stated that he will lose his right of withdrawal as soon as the Entrepreneur has fully performed the agreement.

  1. Services agreements for making accommodation available when a certain period of implementation is provided and other than for residential purposes, goods transports, car rental services and catering;
  2. Agreements related to leisure activities when a certain date or period of performance is arranged in the agreement;
  3. Products manufactured in accordance with the Consumer’s specifications which are not prefabricated and which are produced on the basis of a  Consumer’s individual choice or decision or which are intended for a specific person;
  4. Perishable products or products with a limited durability.
  5. Sealed products which are for health or hygiene reasons not suitable for being returned and of which the seal was broken;
  6. Products which for their nature are irreversibly mixed with other products;
  7. Sealed audio and  video recordings and computer programs of which the seals were broken after delivery;
  8. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
  9. The delivery of digital content other than on a physical carrier, but only if:             
  10. a.  the performance was started with the Consumer’s explicit prior consent           

             b.  the Consumer stated that he will lose his right of withdrawal by doing  so.


Article 11 - The price

1.          The prices of the products and/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to changes in VAT rates.

2.          Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.

3.          Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.

4.          Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and

              a.          they are the result of legal regulations or stipulations, or

              b.          the Consumer has the authority to cancel the contract before the day on which the price increase starts.

5.          All prices indicated in the provision of products or services are including VAT.


Article 12 – Performance of an agreement and extra Guarantee

1.          The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day     the contract was concluded. If agreed, the Entrepreneur also guarantees that the product is suitable for other than normal use.

2.          An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer shall never affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations if the Entrepreneur has failed in the fulfilment of his part of the agreement.


Article 13 – Delivery and execution

1.          The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.

2.          The place of delivery is at the address given by the Consumer to the Entrepreneur.

3.          With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this  within one month after ordering.

4.          After repudiation in conformity with the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer promptly but  at least within 30 days after repudiation.

5.          The risk of loss and/or damage to products will be borne by the Entrepreneur until the time of delivery to the Consumer unless explicitly agreed otherwise.  


Article 14 – Continuing performance agreements: duration, termination and renewal

1.          The Consumer may at all times terminate a contract that was concluded for an indefinite time with due observance of the termination rules and subject to not more than one month’s notice.
2.          The Consumer may at all times terminate a contract that was concluded for a  specific time with due observance of the termination rules and a subject to not more than one month’s notice.


Article 15 – Payment

1.          Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be paid by the Consumer must be settled within 14 days after the period of reflection, or if there is no period of reflection within 14 days after concluding the agreement. In case of an agreement to provide a service, this period starts on the day that the Consumer received the confirmation of the agreement.

2.          When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. If an advance payment was agreed, the Consumer may not assert any right regarding the execution of the order in question or the service(s) in question before making the agreed advance payment.

3.          The Consumer has the duty to inform the Entrepreneur promptly of possible inaccuracies in the payment details that were given or specified.

4.          In case the Consumer has not complied with his payment obligation(s) in time, and the Entrepreneur has pointed out to him that the payment was late and allowed the Consumer a period of 14 days to comply with the payment obligations, the Consumer is to pay the statutory interest on the amount payable and the Entrepreneur is entitled to charge the Consumer with any extrajudicial collection costs.


Article 16 – Complaints procedure


1.          The Entrepreneur shall have a sufficiently notified complaints procedure in place, and shall handle the complaint in accordance with this complaint procedure.

2.          Complaints about the performance of the contract shall be submitted fully and clearly described to the Entrepreneur within a reasonable time after the Consumer discovered the defects

3.          The complaints submitted to the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.




1.          Hazanah is not responsible for any mistakes of missing information on the website. We try to make sure that all information are accurate and correct all times.

2.          Hazanah will not be liable for the website being temporarily unavailable due to technical issues. Furthermore Hazanah will not be liable for any loss or damage caused by viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

3.         Hazanah have a no refunds policy when Gift vouchers are applied. Products may be exchanged in a limited time. Hazanah is not responsible for any costs of shipping (both ways) for exchanged products. Giveaway vouchers are excluded from the refund and exchange policy. Gift and Giveaway vouchers are not redeemable for cash. Custom made products are non-exchangeable and non-refundable. Scarves and inners are non refundable and non exchangeable.

4.         The colors of the products shown on the website may vary from the actual product colors due to individual monitor settings. Hazanah is not liable for any cause of difference in actual colors then displayed on the website.

5.          All sizes and measurements are approximate.

6.          All products are subject to availability. Hazanah may not be able to supply your order. All delivery times on the the website or by email are estimated times.

 7.         You are responsible to ensure that your login details, password and all other information provided remain confidential at all times.

 8.         Refused or not accepted order shipments will be returned to Hazanah by the courier. All shipping charges as well as any duties will be charged to the customer and any remaining amount will be refunded.

 9.         The customer will be responsible for any import and clearance duties as well as any brokerage fees including any other additional charges caused by delivery or returns.

Back to Top